Archives
Address The Mindset Rather Than The Decision
Submitted by jason@parlezuml.com (Jason Gorman) on Wed, 13/08/2008 - 09:39.Oftentimes, our decisions are informed not by logic or reason or evidence but by our state of mind.
If we're feeling depressed then we're likely to approach every decision from the standpoint that failure is imminent.
If we're feeling bloodyminded, we might be more interested in finding fault than in finding ways to move forward.
If we're feeling up-beat, we might not be willing to listen to bad news.
If we're feeling depressed then we're likely to approach every decision from the standpoint that failure is imminent.
If we're feeling bloodyminded, we might be more interested in finding fault than in finding ways to move forward.
If we're feeling up-beat, we might not be willing to listen to bad news.
Falling Between The Cracks - When Your Processes Don't Allow You To Adapt
Submitted by jason@parlezuml.com (Jason Gorman) on Wed, 13/08/2008 - 17:36.A couple of years back, I lost my wallet on the way to an off-site meeting with a client.
I called my credit card company to ask them to cancel my card and send me a replacement. It just so happens at that very moment a replacement card was already on its way to me in the post because I'd been upgraded to a gold card.
They canceled the gold card. And didn't send a replacement card because a replacement card was already on its way.
I called my credit card company to ask them to cancel my card and send me a replacement. It just so happens at that very moment a replacement card was already on its way to me in the post because I'd been upgraded to a gold card.
They canceled the gold card. And didn't send a replacement card because a replacement card was already on its way.