It seems that while I've been struggling with a single chapter of Scripting for Testers, Esther Derby and Johanna Rothman have written an entire book: Behind Closed Doors: Secrets of Great Management.

(I think the fourth complete rewrite will nail this chapter & the hardest part of the book. Smooth sailing from then on, he said with a confident grin, unaware of the iceberg looming behind him.)

(Just kidding, by the way: they've been working on this book for quite a while, and I'm sure it will show.)